Returns & Refund Policy

At Flarefix, we want you to shop with complete confidence. We take pride in supplying professionally tested new and refurbished iPhones that meet our high-quality standards. If you experience an issue with your purchase, we're committed to providing a fair, transparent, and straightforward returns process.

We encourage customers to inspect their order as soon as it is received. If your iPhone arrives damaged, incorrect, or develops an eligible issue covered by our policies, please contact our customer support team as soon as possible. We'll assess the situation and guide you through the appropriate return or warranty process.

Because every refurbished iPhone undergoes extensive quality testing before dispatch, returns are assessed on a case-by-case basis and in accordance with South African consumer protection laws and our store policies. Our goal is always to resolve concerns quickly while ensuring a positive customer experience.

If you have any questions about returning an order or requesting a refund, our friendly team is here to help every step of the way.