By submitting a device for an estimate, dropping it off, or posting it to FlareFix, you confirm that you are the lawful owner (or have the owner's permission) and that you agree to these Terms & Conditions in full.

You must be 18 or older, or selling with the consent of a parent or legal guardian. We may ask for a valid South African ID or passport to confirm your identity before completing a purchase.

Our online estimator gives an indicative price range based on the information you provide about your device's model, storage, and condition. This is not a final offer, and it is not binding on FlareFix.

Every device is physically inspected by a FlareFix technician before payment. Your final offer may be adjusted up or down from the online estimate if the device's actual condition, functionality, or accessories differ from what was described.

You will always be shown the final offer and asked to confirm before any payment is made.

• You confirm the device is not stolen, lost, financed, or subject to any third-party claim.
• We check every IMEI against South African and international blacklist databases before purchase.
• If a device is found to be blacklisted, reported lost or stolen, or still linked to an active iCloud or Google account, we will refuse the purchase and may be required to report it to the relevant authorities.

You are responsible for backing up and permanently removing your personal data, and for signing out of iCloud, Find My iPhone, and any other accounts, before handing over your device. FlareFix is not responsible for any data left on a device after sale.

Once you accept your final offer, payment is made via EFT or instant payment to a South African bank account in your name, typically within 1–2 business days of the device passing inspection.

Any photos and personal details you submit through our estimator are used only to assess your device and process your sale, in line with the Protection of Personal Information Act (POPIA). We do not sell your information to third parties. See our Privacy Policy for full details.

If your final offer differs from the estimate and you'd rather not proceed, we will return your device to you free of charge, either in person or by courier to the address you provide.

If you post your device to us, we recommend using a tracked, insured courier service. FlareFix is not liable for devices lost or damaged in transit before they reach us, though we will assist you with any courier claim where possible.

FlareFix may decline to purchase, or cancel a sale already in progress, at any time if we reasonably suspect fraud, misrepresentation of the device's condition, or that the device is stolen, blacklisted, or otherwise ineligible.

To the extent permitted by South African law, FlareFix's liability arising from any trade-in is limited to the final offer amount agreed for that device.

We may update these Terms & Conditions from time to time. The version in effect on the date you submit your device is the one that applies to your sale.

These terms are governed by the laws of the Republic of South Africa, and any disputes will be subject to the jurisdiction of the South African courts.